Frequently Asked Questions
Find answers to common questions about our products and services
What materials are Pom Pom London bags made from?
Our bags are crafted from high-quality, 100% genuine leather, designed to be both stylish and durable for everyday use.
Can I purchase additional bag straps separately?
Yes, we offer a wide variety of interchangeable straps so you can customize your look to suit any occasion.
How should I care for my leather bag?
We recommend using a specialized leather protector spray before use and cleaning with a soft, damp cloth to maintain the leather's natural finish.
Do you offer international shipping?
Yes, we ship our products worldwide. Please refer to our shipping policy for specific delivery times and costs per region.
Are your pom poms made from real fur?
No, we are committed to ethical fashion. All our pom poms are made from high-quality faux fur.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but if you contact us within 30 minutes of placement, we will do our best to accommodate your request.